What document outlines the complaints handling process for CLPNA?

What document outlines the complaints handling process for CLPNA?

• A. Regulated Health Professions Act
• B. Complaints Procedure Manual
• C. Health Professions Act
• D. Continuing Competence Program Guidelines

Answer: (C)

The document that outlines the complaints handling process for the College of Licensed Practical Nurses of Alberta (CLPNA) is the Complaints Procedure Manual. This manual provides detailed guidelines and procedures that address how complaints against licensed practical nurses are managed within the organization. It is essential for any regulatory body to have a specific manual for handling complaints to ensure transparency, accountability, and consistency in the process. This manual typically includes information on how to file a complaint, the investigation process, the roles and responsibilities of various parties involved, and possible outcomes following an investigation. The Regulated Health Professions Act serves as a framework for the governance of several health professions, while the Health Professions Act provides a more general legislative basis for health professions, but neither focuses specifically on the complaint process for CLPNA. The Continuing Competence Program Guidelines relate to ongoing education and practice standards rather than complaints. Thus, the Complaints Procedure Manual is the relevant document that focuses specifically on the protocols for addressing complaints.

The document that outlines the complaints handling process for the College of Licensed Practical Nurses of Alberta (CLPNA) is the Complaints Procedure Manual. This manual provides detailed guidelines and procedures that address how complaints against licensed practical nurses are managed within the organization.

It is essential for any regulatory body to have a specific manual for handling complaints to ensure transparency, accountability, and consistency in the process. This manual typically includes information on how to file a complaint, the investigation process, the roles and responsibilities of various parties involved, and possible outcomes following an investigation.

The Regulated Health Professions Act serves as a framework for the governance of several health professions, while the Health Professions Act provides a more general legislative basis for health professions, but neither focuses specifically on the complaint process for CLPNA. The Continuing Competence Program Guidelines relate to ongoing education and practice standards rather than complaints. Thus, the Complaints Procedure Manual is the relevant document that focuses specifically on the protocols for addressing complaints.